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Snowfall Tests the Efficiency of Business Continuity Plans Effected in the UK
Business continuity plans are really being put to the challenge as one of the harshest winters in three decades continues to paralyze the country, disturbing a large section of the UK's travel infrastructure and hampering people’s commute to their workplaces. Theoretically, businesses all over the UK should be better prepared to face the menace of bad weather as compared to 2009, when massive snowfalls literally wreaked havoc across southern England.
As Russell Price, chairman of the Continuity Forum recently stated in a press interview, most medium to large businesses are better prepared, but small and micro businesses are still not 100% ready to cope with these challenges:
“Large companies such as British Gas are able to work with reduced staff by offering customer services such as account enquiries through their website. But only around 10% of businesses are completing continuity plans in the face of extreme financial pressure due to the recession, especially towards the lower end of the spectrum”, Price concluded.
The current snow disruptions are a massive blow to the UK economy, as analysts estimate financial losses to range somewhere between £600 million and £2 billion. According to the Federation of Small Businesses (FSB), about 10% of the UK’s 30 million workforce was prevented from getting to work this season, although new snowfalls in the Southern region of the country are likely to raise this figure.
“Disruption to business is completely avoidable with careful planning to enable staff to work from home”, said Tim Thaxter of the enterprise communications division at Siemens. “[Business Continuity Planning] Software such as unified communications is enabling large and small businesses to move beyond telephone and e-mail to conduct business by regular web conferencing and collaborative working on shared documents”, he then added.
Andrew McGrath, commercial director at ntl:Telewest Business drew attention upon the fact that all businesses face disruption by weather like this, so firms must be ready to take a strong stance in such scenarios and resort to viable contingency solutions, even if temporarily. “With a home broadband connection and remote working facilities, a business can easily continue its operations and avoid any lost revenue - which is crucial in any economic climate”, he stated.
Another solid alternative to mitigating such threats are cloud-based computing services, which, among other advantages, only require a small capital investment. “This isn't the first and it won't be the last time productivity is impacted due to adverse weather conditions, so businesses should look at the cloud computing model to ensure staff can work from anywhere”, said Rob Lovell, chief executive at cloud services provider ThinkGrid.
The Continuity Forum has expressed its approbation towards such services and has highlighted their benefits, especially to smaller businesses.
“There are many companies that can make use of low-cost, yet effective technologies to improve resilience and reduce losses”, said Price. However, he also warned that “[…] Although business continuity is relevant to businesses of every size, smaller businesses are more vulnerable to revenue loss and need to ensure they invest the right proportion of their budget in a continuity plan”.
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