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Referral Selling Secret For Obtaining Leads That Buy
You have many wrong ways to ask for referrals. Several of them are taught as gospel. Here's a system that works 99% of the time. And it has been field tested in over 12,000 sales presentations.
Personally, I call on business owners, but this succeeds well with consumers as well.
Do not ask for leads until after the client has had time to enjoy the product offer or service you sold them. You want to get customer referrals from enthusiastic buyers. Whenever you talk to the prospect, you want plenty of the work to already have been done for you. You do not want this to be a cold call.
I want to be in front of the customer when I ask for referrals. You will see why in a minute.
The conversation starts with my asking if I can be of any service in any way. Then I ask if the customer has ben happy with my product. I wait until they gush over how happy they are. If this doesn't happen, I don't ask for referrals. Referrals from a person that is less than enthusiastic about you and your offer are practically worthless.
As soon as the buyer tells me about how pleased he is. I ask if he has told any of his business associates about it.
That's why I wait to ask for referrals until after the client has had a chance to enjoy the offer they purchased from me. I want them to have had a chance to brag to their buddies. After the client tells me that he has told a few associates about it, I'll write down a number of their names. Listed here are the questions I ask after that;
"What did your friend say after you told him about your purchase?"
"What kind of (similar product or service) are they using now?"
"If you recommended me, would they at least talk to me?"
"Is there a reason I shouldn't talk to them now?"
"Who has referred someone to you before?"
This last one is asked because the prospect now almost has to see me to return the "favor" of referring someone to my customer.
I want to see someone who;
1) Knows someone who is excited about owning my product (my customer referring them)
2) Has said that they may be interested in the future in owning what I sell, or at least willing to talk to me.
3) Is open to the idea of buying.
4) Is used to giving referrals
Now, here is the best part. I want to call the prospect from the customer's phone. There are two reasons for this;
1) I'll get through immediately, especially if they have caller ID.
2) The customer will be hearing everything that is said. So the prospect cannot tell a different story of what was said later.
So I say when call "Hi, this is Claude Whitacre calling from Bob Durbin's office. May I talk to Joe Prospect please?".
After Joe gets on the phone; "Hi Joe, this is Claude Whitacre. I'm in Bob Durbin's office with Bob. Say ""Hi" Bob. (Bob says "Hi"). Joe, Bob told me that he talked to you about the (product name). He told you that he was very excited about it. Now, I don't know if this is an exact fit for you, but I promised Bob, that I would make an appointment with you to at least show you a couple of ideas that may help you with (problem). While I'm here, can we make a firm appointment in the next few days? I promise not to take much time."
Then I just keep asking for a time for an appointment. If you don't get an appointment while you are in Bob's office...calling on Bob's phone...you never will.
Now, why does this work almost every time? Because Bob is in the room. If the prospect says "No" to me, he's kind of saying "No" to Bob too, isn't he? The resistance to the appointment is almost all killed by the presence of Bob.
I have got to also say though, that you can only do this with a few names at one time. Bob is going to feel a little put off if you call more than two or three prospects this way at one time.
But here are a couple of things to remember;
1) Now Joe is far more likely to both buy and give you customer referrals that also buy.
2) It will be far easier the second time you use this method.
It sounds like a hardball way to prospect, but if you only use it with excited buyers, they will welcome the chance to share they joy of owning what you market.
Author Resource:-
Claude Whitacre is a referral selling trainer and speaker on the subjects of prospecting and local marketing. Visit his website at http://www.claudewhitacre.com or contact him at
claude@ unfairadvantagemarketing.com
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