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Caution Needed When Using Email To Communicate With Patients
Use of electronic technology as a communication tool is widespread in our world today. But there are questions that arise when technology such as e-mail makes its way in to the healthcare arena to and from patients. The word of caution here is security just the same as it has always been with patient health information for medical practices and medical billing companies.
A secure portal is one way to open the e-mail communication door to and from patients with caution and maintain HIPPA compliance. Practices are reminded to check their particular state laws and with the provider’s carrier for malpractice before establishing new pathways of communication such as e-mail.
Medical billing services should follow the same communication methods as the practice is following. E-mail can sometimes be helpful when patients can’t be contacted either by phone or regular mail for balance due information.
Medfusion provides an icon on the practice website which patients with a login and password can access or send information including emails. To be HIPPA compliant medical information should not be sent over the Web except by use of a secure portal.
Some medical billing companies and physician practices have sent e-mails to patients requesting them to call or come to the office without stating the specific reason why. Your organization’s legal resources, state laws, and malpractice carrier should be contacted for approval of e-mail use in your office.
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About the Author:
PGM Medical Billing Services
At PGM, we believe physicians should focus on practicing medicine, not submitting claims and collecting payments. As insurance carriers and HIPAA requirements change, physicians are dedicating more and more of their time and resources to administrative tasks and red tape. By effectively managing this time-consuming work, PGM gives time back to physicians allowing them to do what they do best.
Our specialized medical billing service is focused on maximizing medical provider reimbursement. For the past 30 years, PGM’s medical billing service has been helping physicians not only get paid more, but get paid faster. Our complete practice management solution includes claim submission and follow-up, payment posting, advanced claim scrubbing to minimize denials, and much more.
PGM medical billing services will maximize your collections, reduce your time to payment and help you lower and better manage your expenses, all dramatically improving your bottom line.
By using PGM, you will liberate your staff of tedious billing and remittance tasks to focus on patient care and growing your practice. We offer our clients a full range of practice management and medical billing solutions. From extending our proprietary software to your practice via the internet, to our full service practice management service, PGM will work with you and your team to tailor a solution that best suits the needs of your individual practice.
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